We endeavour to ship orders within 24 hours. Orders generally arrive in 2–7 business days depending on location; Melbourne metro is usually within three days and interstate delivery commonly takes 4–8 days. You’ll receive tracking when your order is dispatched. For an estimate, email thirsty@finwines.com.au.

Email us with your order number and the missing item, or call 0402 282 449. We’ll sort it out as quickly as possible.

Email us with your order number and photos of the damage, or call us. We’ll arrange a replacement or refund.

Contact us and we’ll resend it.

Contact us before travelling and we’ll confirm whether your order is ready. Online-order fulfilment operates Monday–Friday, 8:30am–4:30pm. Orders placed after 2pm Friday are processed from Monday. These are fulfilment hours, not cellar-door hours.

Email us or call 0402 282 449. We’ll check the courier status and help arrange the next step.

Sediment can occur in our wines, particularly wines that referment in bottle. It is harmless. Storing the bottle upright before opening helps it settle. Harmless tartrate crystals may also form because some wines are bottled without fining, filtration or cold stabilisation.

Yes. Purchase a Fin Wines gift card online.

Occasionally stock can sell out before our online inventory updates. We’ll contact you and offer an alternative or arrange a refund.

Use the magnifying-glass icon in the top-right corner. If you still can’t find it, email us.

We’re at 119 Lorimers Lane, Dixons Creek VIC 3775, in the Yarra Valley. We’re open Saturday and Sunday, 11am–4pm. Walk-ins are welcome, but our cosy indoor space is limited, so booking ahead is a good idea.

Yes. Our tasting is $20 per person for five 40ml pours, redeemable when you purchase three or more bottles. Wine-club members receive complimentary cellar-door tastings.

Yes — we offer small bites including chips, olives, cheese, pâté, saucisson and sharing plates. See the current cellar-door menu.

Yes. If you’re happy to sit in the garden, there’s plenty of room for a hoon. Please keep dogs supervised and be considerate of other guests.

We deliver to most metropolitan and regional areas of Australia. Timing and charges depend on your location; see our current shipping information or enter your address at checkout.

Yes. Select pickup at checkout and wait for your ready-for-pickup notification before travelling. Online-order pickup fulfilment operates Monday–Friday, 8:30am–4:30pm; these are not cellar-door hours.

Yes. All our wines are vegan.

Choose a three- or six-bottle quarterly box and tell us whether you prefer a mix, more reds or more whites. Members receive 15% off Fin bottle sales online and at the cellar door, complimentary tastings, first access to new releases and free delivery to eligible Australian metro areas. Explore the Fin Wine Club.

Yes. We’ll send a reminder 10 days before each quarterly payment. During the edit window you can keep our selection, swap available wines, add bottles or skip the quarter without leaving the club.

Yes, for eligible Australian metro delivery areas. Remote and some regional addresses may attract a delivery charge, shown at checkout.

You have rights under Australian Consumer Law. If a product is faulty, damaged, wrongly described or breaches a consumer guarantee, contact us and we’ll arrange the appropriate refund, replacement or remedy.

Refunds are processed promptly after confirmation. Your bank may take several working days to return the funds.

We try to keep sustainability practical rather than preachy. For us, it starts in the vineyard—farming with biodiversity in mind, dry farming where we can, avoiding insecticides, keeping sprays to a minimum and working with growers who care about the health of their land and what they’re leaving behind for the next generation.

From there, we try to waste less, move things fewer times, reuse what we can and keep intervention in the winery purposeful rather than habitual. We’re not perfect, and we’re always looking for better ways to do things, but the aim is pretty simple: make good wine while leaving as little mess behind as possible.

People often call us that. We don’t really call ourselves that.

A lot of people assume we’re natural wine producers. We get it—we don’t fine or filter, our wines can sometimes be a little cloudy, everything is wild fermented, and we farm with a pretty light touch. But we don’t really see ourselves as part of the natural wine club.

In our vineyard, we dry farm—no irrigation—use organic fertilisers and fungicides, don’t use insecticides, and keep spraying to an absolute minimum. Biodiversity is probably the most important part of how we farm: encouraging as much life as possible in and around the vineyard rather than trying to control every little thing.

For the fruit we don’t grow ourselves, we source grapes from farmers we love working with—people who care about their land, sustainability and the future of their farms. They live and raise their families where they grow their grapes, so looking after the land and farming in a healthy, sustainable way isn’t just an idea—it’s home.

In the winery, everything is wild fermented and nothing is fined or filtered. We’re happy for the wines to have a little haze, texture and personality.

We do use SO₂ (sulphur). Not much, but enough. Think of it as a little insurance against a nice bottle of wine deciding it wants to become vinegar, a horse blanket, or both. It lets us keep the wines fresh and stable without stripping away all the good stuff.

So, natural wine? Call it what you like. We just make wine the way that makes sense to us.

Fin means the end in French. It also sounds a bit like fun when you say it with enough confidence, which seemed more important.

There’s probably something poetic we could say about wine being the end of a long journey — grapes becoming wine, bottles becoming empty, good nights eventually coming to an end.

But mostly, we liked the name.

Fin.